Customer Support

We're here to help

Your satisfaction with Imbio and our solutions is a priority for us. Please initiate a support case using the form on this page. You will receive an automatic email confirmation with your case number and an Imbio support team member will contact you shortly.

Support Hours

8:00 AM – 6:00 PM CST (GMT -5:00)

Although we recommend using our online case submission, you can also reach Imbio support by phone or email.

Phone Support

U.S. Support Line: +1 612-520-7360
Toll Free Number: +1 844-247-4458

Email Support

Submit a support case online

DISCLAIMER: In order to protect patient privacy and comply with healthcare regulations, we ask that you only provide the Accession Number when referring to a patient study. Please DO NOT include personally identifying information (PHI) such as patient name, birth date, or personal medical information in any online case requests or emails you send us, as communications via email over the internet are not secure.